Services / Website Care
Website Maintenance Adelaide with Clear Care and Support
Faltec X offers optional website management services, WordPress maintenance and website support for Adelaide businesses that want ongoing hosting, updates and backups after launch. A care plan should make it clear what is included, who is responsible and what sits outside routine maintenance.
01 / Coverage
What website care covers
Updates and compatibility
WordPress core, themes and plugins change over time. Website maintenance can include routine update checks, compatibility checks and small fixes within the agreed plan.
Backups and recovery
Active Faltec X care plans include hosting, basic SSL and daily operational backups with up to 30-day active retention where the hosting plan supports it. Backup arrangements and recovery responsibility should still be clear before support starts.
WordPress maintenance and website support
Care can also include site checks, support requests and minor content or configuration changes. Standard support is available Monday to Friday, 9:00am-5:00pm Adelaide time. The included support allowance depends on the selected plan.
02 / Boundaries
What is outside routine care
Routine maintenance is different from a redesign or new development. New page templates, custom features, major content projects, campaign work, complex incident recovery and large integration changes may need separate scope.
Clear boundaries make support easier to use because both sides know what belongs in the care plan and what should be quoted as a project.
03 / Existing websites
Taking over an existing website
A site built elsewhere can potentially be supported after an initial review. That review may need to check administrator access, hosting, licences, update status, custom code, unsupported plugins, backup arrangements and the overall condition of the site.
If the website has significant technical problems, the most appropriate next step may be repairs or a redesign rather than placing an unstable setup straight into routine care.
04 / Support requests
How to request support or changes
Support works best when requests include the page or feature involved, a clear description of the issue, any error message and what result was expected. Where possible, screenshots or steps to reproduce the problem can help distinguish a content change from a technical fault.
The actual support channel and response commitments should match the care arrangement agreed for the site.
05 / Plans
Plans, costs and responsibilities
The suitable plan depends on the website, the level of included support and any additional services required.
See Website Pricing and Project Options for the difference between one-off project costs and ongoing website care.
06 / FAQ
Frequently asked questions
Is hosting included?
Yes. Hosting is included with an active Faltec X Website Care plan, subject to fair-use and resource limits. The plan also includes basic SSL.
Can you support a site built elsewhere?
Potentially, after an initial assessment of access, condition, licences and unsupported components.
What counts as a minor change?
The care plan should define examples and any included allowance. Small text or image changes are different from new layouts, functionality or major content work.
How are updates tested?
The process depends on the site and hosting setup. The agreed plan should state what is checked before or after updates and how issues are handled.
How are backups and restores handled?
Faltec X uses daily operational backups with up to 30-day active retention where supported. Recovery still depends on the incident, available backup points and the condition of the site.
Is emergency support included?
Only if it is specifically included in the care arrangement. Routine website care should not be assumed to provide 24/7 emergency support.
What if I cancel or move?
Cancellation, account ownership and handover should follow the agreed service terms so access and responsibilities are clear when support ends.
Need clear care after launch?
Discuss Website CareIf the project is a suitable fit, the normal next step is a free 20-30 minute discovery call.