Last updated: 28th September 2025

Faltec X Pty Ltd (“Faltec X”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

• Name, business name, email address, phone number

• Project details, enquiries, or other information you provide through our website forms or email

• Technical information such as IP address, browser type, and usage data (via cookies or analytics tools)

2. How We Collect Information

• Directly from you when you fill out forms, send us an email, or speak with us

• Automatically when you visit our website through cookies and analytics

• From third-party services we use to operate our business (e.g. hosting providers, analytics platforms)

3. Use of Information

We use your information to:

• Respond to enquiries and provide quotes

• Deliver our services (website design, web/app development, SEO, digital support)

• Improve our website and offerings

• Comply with legal and regulatory requirements

4. Disclosure of Information

We may disclose personal information to:

• Our employees and contractors, strictly on a need-to-know basis

• Service providers such as hosting companies, payment processors, and IT support

• Legal, regulatory, or enforcement authorities where required by law

We do not sell or rent your information to third parties.

5. Overseas Disclosure

Some service providers (e.g. cloud hosting, analytics) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your data is protected under standards equivalent to the APPs.

6. Security & Storage

We take reasonable steps to protect personal information through secure systems, encryption, and restricted access.
We retain personal information for as long as required for business or legal purposes, after which it is securely deleted.

7. Cookies & Tracking

Our website may use cookies, pixels, or analytics tools to collect non-identifiable information. You can adjust browser settings to refuse cookies, but some site functions may be limited.

8. Access & Correction

You may request access to the personal information we hold about you, and request corrections if it is inaccurate or outdated. Contact details are below.

9. Complaints

If you believe we have breached the APPs, please contact us. We will investigate and respond promptly. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

10. Contact Us

Faltec X Pty Ltd
Adelaide, South Australia
Email: contact@faltecx.com.au
Phone: +61 468851390

11. Updates

This Privacy Policy may be updated from time to time. The latest version will always be published on our website.